The Real Costs of Manual Returns Management

Returns remain one of retail’s biggest margin drains. After every promo or busy season, the same problems show up: slow intake, inconsistent grading, and manual processes that vary from associate to associate. And yet, fewer than one in four brands use enough automation, according to the Reverse Logistics Association.

Let’s break down five ways legacy returns processes drain margin – and why a modern tech stack is essential to move your program forward.

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